Dear Ms Hai Yen,
 
I am now back in Melbourne, and I am happy to provide the followingfeedback
 regarding my tour to Vietnam with your company.
 
i am happy with the services provided by your company during my(togetherwith my wife) 14 day (24/3/12 to 6/04/12) tour of Vietnam. Foremost, I was veryhappy your company kept its word on all it promised to do in the tour itinerary.
 
 I was especially impressed with the following :
 1. Your company sent us to the Hanoi Railway station right up to the traincompartment to take the train to Sapa.On returning from Sapa to Hanoi, yourcompany's representative again met us at the Hanoi Railway station (at 5 am) andtook us back to the hotel. There , a hotel room was booked from 5 am to 8 am forus to freshen up and have breakfast before our trip to Halong Bay.
 All the tour guides in the different parts of the tour performed theirtasks professionally. This is especially true for the tour guides in HCMC(Ngoc), Hai On (sorry, forgot his name), Hanoi (sorry, forget his name) and Sapa(Vung). Vung was very pleasant and communicative with us; my wife and I enjoyedthe Sapa trip very much.
 
 All the hotels were good, especially Golden Rice Hotel in Hanoi, where theovernight rooms provided to us were first class (although Golden Rice hotel is aonly 3 star hotel). However the hotel in Sapa did disappoint because when wemoved into the room, there was a used towel still hanging in the bathroom.
 
 I negotiated the itinerary with Ms Hai Yen, who, I have no doubt , wasresponsible for the proper execution of the itinerary. On the last day of ourtour, the company's Director Mr. Tran Anh Diep even paid us a courtest call atGolden Rice hotel, which was very kind of him. Previous to the tour, I did notknow anything about you or did I know anybody who was working for the company.
 
 If any of my relatives or friends are going to Vietnam, I will have nohesitation in recommending you to them.
 
 Thank you.
 
 Boon Lee
 Melbourne
 

Dear Hai Yen
 
Hope this finds you well and that you and your family enjoyed a happy 'chucmeng nam moi'.
We just want to say a big thank you to you and your colleagues for theorganisation and arrangement of our trip to Sapa and Halong. We had a very had afantastic time in your country, made all the more wonderful by the fact thateverything went very smoothly (pick up from the airport to the train station,from Lao Cai back to your office to wait for the Halong Phoenix Tour guide etc).
We would definitely recommend your services to our friends and if we dotravel to Hanoi again, will certainly get in contact to organise our toursthrough you.
 
We wish you all the best for 2012. Com On!
Kind Regards
Frank Everingham
 

Hello
 
We had a wonderful holiday. Thank you for your help.
Your guide Ms Silen Truy was wonderful, and the best guide we had duringour three-week trip in Vietnam. She allowed us flexibility, which was importantwith a small child, and with changing weather conditions. She was also verycaring and patient, and she helped us understand more about the environment andthe people in Halong
I would certainly recommend your company again, and Ms Silen Truy as aguide in Halong
 
Warm regards,
Kim Stockham
 

Dear Hai Yen,
 
 Overall my family enjoyed the trip other than the domestic flight delay.
 However I would still like to provide some constructive feedback:
 
 Hotel - All hotels service level are good, especially Boss hotel.
 Initially one of the room is very stuffy but the staff managed to find usa fan.
 Hoi An was ok but my children found the room a little eerie as all thelightings are dim.
 Our favorite hotel is the Fragrances Hotel which is bright, clean andoffer spa service.
 Car - We are happy with the vans in Ho Chin Minh and Hanoi. For Hue, vanis a bit old. All drivers were very good.
 Food - most of the food are extremely nice, especially the spring rolls inHanoi. Some of the food is oily,example: Fish baked in a clay pot or pancake inHue. Maybe a little more variety in the type of food will be nice. We reallylove Hanoi dinner and the meal on Junk boat At Halong bay.
 I would also like to comment that we really appreciate that you areprepared to accommodate us if the flight at Hoi An was delayed further.
 We will definitely travel with your agency again in future.
 
 Happy New Year
 Rdgs
 Catherine Tan

Dear Ms Hai Yen,
 
We had an absolute blast thank you.
Best way to review our wonderful trip is to have a look at my blog and also tabdown the right hand side to favourites and have a look at “is life a recipe” myfood blog.
Two monster blogs here for our amazing Hanoi and Ha Long trip.
I hope this helps, it really was fantastic. I’ve been before but I had 5 otherswho had not, and just loved every minute.
Happy Christmas to you,
 
Warmest regards
 
Brian Kennett